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Common Insurance Questions

1) Does your eye doctor’s office take my insurance?

This is one of the most common questions we get. There are several different types of insurance and often they are confusing. There are two types of policies you may have routine vision plans and commercial/major medical insurance (defined below). Coleman Vision Improvement Center is contracted with several routine vision plans (additional details here). Our friendly staff will do their best to guide you on your plan and coverage and below may also answer further questions you may have.

2) What is the difference between a vision plan and Medical Insurance?

It is often that patients have both vision and medical insurance. There is a difference in the service terms.

Vision plan coverage is for routine vision, this insurance is set up to help with the cost of an evaluation of eye health, determination of a prescription for eyeglasses, contact lens evaluation and prescription, and helping with the cost of eyeglasses or contact lenses (some plans cover a basic dilation for routine maintenance of patients diagnosed with diabetes). Some plans will have co-pays or a percentage off, for the services received. Vision Service Plan (VSP), EyeMed, and Davis are examples of these types of plans. Vision plan coverage is not designed to help with medical conditions, diagnoses, and/or treatment plans.

Commercial/major medical insurance is designed to cover medical conditions, diagnosis and/or treatment plans. Conditions such as high blood pressure, diabetes, or an eye disease such as infections, dry eyes, allergy, neurological vision problem and cataracts fall under this type of insurance plan.

Prior to the examination our staff will try to help determine which type of insurance should apply for your services that day. We are providers for several plans and for your convenience we will file claims for routine vision. When there is a medical problem we will provide you with an itemized receipt so that you may file with your carrier for reimbursement.

3) Are there any fees that insurance will not cover?

Due to the unique specialty of our practice, there are procedures that are not covered by insurance. Vision/Medical insurance does not pay for everything, even some care that you or your health care provider have good reason to think you need. In our Therapy Center we do not file any insurance and you will be responsible for all services rendered. Our staff is happy to provide you with an itemized receipt so that you may file with your carrier for reimbursement.

4) Do you offer payment plans?

Our office accepts all major credit cards. Payments are also available through Care Credit. Care Credit is a finance company that finances a variety of medical services and an application may be filled out in the office. Care Credit has a variety of payment options available. Vision Therapy treatment payment options are discussed in detail during our parent/patient consultation to help you the best option that fits your needs.

Coleman Vision Center eye doctors accept insurance at our eye clinic in Joplin MO, providing eye care services to patients from neighboring cities in Missouri, Kansas, Arkansas and Oklahoma.

If you have other insurance related questions, please call us at 417-782-3488 and our staff will be happy to assist you.